Customer Guarantee
Rhodes & Beckett creates each individual item with meticulous attention to detail. As the majority of our merchandise is tailored or made by hand we are able to achieve a greater level of quality control than many other luxury brands.
We unconditionally guarantee every one of our products. If you identify a fault with an item that you have purchased from us we will happily exchange it for another item or give you a full refund.
Disclaimer
Please note that we are unable to accept responsibility for delays in delivery due to unforeseen circumstances such as strikes, floods etc. All garment colours are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different on this web site depending on your specific computer picture resolution and monitor settings.
All offers are available until stocks sell out, and all orders are subject to availability of stock.
We reserve the right to cancel any order, at which time. In this instance, we will immediately notify you by e-mail or phone, using the e-mail address or telephone number/s provided. We will refund any monies paid using the original method received.
We reserve the right to take reasonable steps to verify that the order and credit details are bona fide.
Our Privacy Policy
1. Privacy is Important
We recognise that privacy of personal information is important to individuals. Personal information for our business purposes is to be minimal, private, correct, safe and largely in the control of the individual. Except where otherwise legally appropriate we will treat your personal information as private.
2. Your Say on Your Privacy
If you have a particular concern or query about your personal information you should contact our Privacy Officer (Lower Ground Floor, 349 Collins Street, Melbourne Vic 3000, privacyofficer@rhodesbeckett.com.au - Ph. 03 9260 9599) whom we have appointed for your assistance.
3. The Nature of Our Business
We are principally a retailer. Retailing can utilise a number of facilities and functions including shops (off the street and in shopping centres), the internet, promotional material (using various forms including paper and electronic mail outs), credit and other card systems, layby arrangements and reward schemes. As a successful and long established retailer we carry out any or all of these means of business from time to time.
4. Obtaining Personal Information
Because of the nature of our business it is necessary to obtain personal information from time to time. We will however not be unduly intrusive nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business.
If you have received any promotional material and no longer wish to do so, please let us know.
5. Safekeeping and Need-to-Know Handling
Your personal information is only accessed on a needs-to-know basis.
6. Your Access and Control
In accordance with the privacy law you may have access to your personal information and can correct any misinformation (except where it would be inappropriate or exempted by law e.g - where it would require disclosing someone else's personal information. In this instance, you would be provided with an explanation).
7. Confidence
It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this.
Your Personal Information
We Want you to Know:
1. Your Personal Information is collected to enable us:
• to process your orders and/or
• to inform you of special promotions, new catalogues and important changes to the Rhodes & Beckett business that may be of interest to you. (Note: you may choose not to receive these types of notifications) and
• to improve our services
2. You may access and update your Personal Information that is held by Rhodes & Beckett online.
3. Only on a needs-to-know basis will some of your information be passed on to our delivery couriers and catalogue mailing houses to enable accurate and timely delivery of your orders and/or promotional materials and catalogues. Where appropriate and allowed by law we may also provide information to our collection agency.
4. Any inquiries concerning privacy matters, please contact us at:
Privacy Officer
Rhodes & Beckett
Lower Ground Floor
349 Collins Street
Melbourne VIC 3000
email: privacyofficer@rhodesbeckett.com.au
5. Our organization is Rhodes & Beckett Pty Ltd.
We Reserve the Right:
• to cancel any order, at which time, we will immediately notify you of this by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
• that all orders are subject to availability of stock.
• to take reasonable steps to verify that the order and credit details are bona fide.